Date: 28-29 March 2012
Dur/n: 2 days
Location: DNV Academy Piraeus,  5, Aitolikou str., Piraeus
Language: English
Time Schedule: 09.30hrs – 17.00hrs
Deadline for Registrations: March 16th  
Course Fee: 850 EURO/delegate
Tel: (+30) 210 41 00 200 -- Fax: (+30) 210 42 26 708
Person in Contact: Vassilia Dimitrakou, Training Coordinator
E-mail: Pirmar@dnv.com / Vassilia.Dimitrakou@dnv.com
Programme: Download programme

Course Objective:
In this highly interactive course we examine the crucial need to get and keep customers in an increasingly competitive market.
We will focus on the challenges facing us in working in a global business and dealing with customers from other countries and culture who may have differing experiences and expectations from our own.
We will also look at the importance of delivering great service to our internal customers and how to do it in a multi-cultural environment. Great emphasis will be placed on the importance of communication and we will also look at the taps that await the unwary when working across cultures.