A.P. Moller – Maersk continues the progress towards full recovery from the cyber attack on Tuesday 27 June
In our efforts to remain transparent and communicative, we would also today like to share with you the progress we are making toward full recovery.
This week we have been able to reopen many of the key applications that enable us to serve your business as you expect. However, we have also found that the scale and interlinked nature of our business means that there may be a difference between applications that are enabled globally, and the speed with which they are delivered effectively in every location around the world. We will continue to keep you fully up to date on progress and also value that many of you have local contact with our teams.
A few key points to highlight:
We have been able to produce customs manifests in all markets, with the exception of Sudan, Benin, Syria, Colombia and Lebanon. We are pleased that this will lead to a speedy load, discharge and release of cargo.
We know you have shown patience with the cargo we have in our custody and we know how important it is for you to receive it as soon as possible. As we know challenges exist with contacting us, we have built a new piece of functionality on My.MaerskLine.com. In the import section you can now request Delivery Orders through a simple form. Alternatively, if you are used to submitting your request via email, you can continue to do so. You can also still book, submit shipping instructions as well as access and print Verified Copies and Bills of Lading. MyFinance is also functional, and you can access invoices issued prior to Tuesday, June 27; however we have not prioritized restoring systems that can issue invoices, which means that there are no invoices past the aforementioned date in MyFinance.
Booking flows on EDI and INTTRA are running as normal, and we have caught up with the booking queues in our systems. Our EDI notifications – such as load, departure, arrival and discharge – are now also running.
As it is taking time for our employees’ access to be restored, we are aware that cases you have submitted to us are still pending. Our teams are eager to work through your cases, and we hope to be able to answer all your questions as soon as physically possible.
We have previously shared that our phones are open. However the access can vary across regions, but we are working on getting it up and running as fast as possible. You can contact us by email, and we look forward to hearing from you.
Our vessels remain sailing, and all APM terminal locations are operational and continue to increase their productivity. For details see www.maersk.com/operationalupdate
Lastly, let us thank you once again for your continued patience, trust and understanding. We can assure you that we are doing everything we can to be able to serve your business effectively and safely.