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PSA Singapore Responds To Supply Chain Disruptions With Cargo Solutions

In response to the current disruptions in global supply chains, PSA in Singapore has been deploying additional resources and ramping up its capabilities to support the increased activity at the Singapore port, a key transhipment hub for major trade routes. Above and beyond port activities, the PSA Cargo Solutions Southeast Asia (PCSS) team has launched a series of Value-Added Services to support cargo owners which includes Priority Discharge, Top Stowage, Express Delivery, Flexi-Alerts and Fast Connection Management for containers moving via Singapore (refer to Annex A).

PCSS is also working together with Global e-Trade Services (GeTS) to offer free access to CALISTA P!NG for a limited period. CALISTA P!NG will provide cargo owners with near-realtime visibility of key cargo event milestones via Singapore to facilitate better planning and management of cargo movements.

Ms Seow Hwee, Head of Cargo Solutions, Southeast Asia for PSA said, “The global pandemic has resulted in industry disruptions affecting cargo owners and communities worldwide. Closer collaboration and increased cargo movement visibility will go a long way towards keeping supply chains flowing smoothly and safely. By leveraging our port facilities and supply chain capabilities, PSA will continue to engage and work with cargo owners to tailor bespoke solutions to meet their unique needs.”

One of the beneficiaries of PCSS’s cargo solutions was China Energy Engineering Group Electronic Commerce Co., Ltd, a subsidiary of China Energy Engineering Group Co., Ltd (CEEC) and their Senior Logistics Manager, Mr Zhao Zhi Ming shared this about his experience; “In Jan 2021, we faced an uncertain delay in supply shipments from Northeast Asia for our local projects in Singapore. At one point of time, our inventory ran extremely low and operations were on the brink of total stoppage. PSA rendered valuable support during these challenging times working with stakeholders to facilitate priority discharge of the containers holding our supplies. They also expedited the delivery to our construction site. These support actions ensured the continuation of our operations and avoided the incurrence of liquidated damages and wasted overheads. This positive experience has strengthened our close working relationship with PSA. We are confident that their customised cargo solutions can add value to our supply chain management and we look forward to a deeper partnership with PSA.

PSA Singapore operates the world’s largest container transhipment hub in Singapore, handling 36.6 million TEUs of containers in 2020. With connections to 600 ports globally, shippers have access to daily sailings to every major port in the world, operating 24/7 all year round. Beyond port operations, PSA also offers cargo solutions to customers operating in advanced manufacturing, cold chain, e-commerce, and energy & chemicals. This value adding service is enabled by CALISTA®, a digital platform that facilitates trade and helps shippers to better manage their physical movement of goods, trade financing and compliance. Visit us at www.singaporepsa.com

By actively collaborating with its customers and partners, PSA Cargo Solutions offers distinctive port-centric cargo solutions to benefit cargo owners and service providers with the ability to better manage their cargo flows for greater efficiency, agility and resilience.

PSA Cargo Solutions is a unit of PSA International (PSA), a leading global port group and a trusted partner to cargo stakeholders around the world. With flagship operations in Singapore and Antwerp, PSA’s global network encompasses over 50 locations in 26 countries around the world. The Group’s portfolio comprises 60 deepsea, rail and inland terminals, as well as affiliated businesses in distriparks, warehouses and marine services. To find out more about our cargo solutions, visit: http://psacargosolutions.com/


1. Priority Discharge

For time-critical cargo arriving in Singapore, Cargo Owners may request for Priority Discharge of shipments when the vessel berths at PSA Singapore. Possible solutions can include identifying the containers onboard and coordinating the early discharge of these shipments.

2. Top Stowage

Cargo Owners with export shipments requiring optimal discharge and expedited delivery at discharge ports can request for Top Stowage. PSA will work with stakeholders to top-stow time-critical cargo to allow the downstream ports expediency in discharging the cargo and arranging for onward delivery.

3. Express Delivery

This solution is relevant for Cargo Owners requiring assistance for the timely delivery of cargo to factories or consignees. The suite of services that can be coordinated by PSA Cargo Solutions include sharing the visibility of vessel arrival, assessing stowage plans for the timely discharge of containers and facilitating truck standby for taking direct delivery of the containers when discharged.

4. Flexi-Alerts

Cargo Owners requiring timely updates to Vessel Arrival and Departure Times or critical container milestone events such as Container Load or Discharge Times can subscribe to “Flexi-Alerts” via CALISTA. The alerts will be sent through email or SMS, to provide Cargo Owners with easy tracking of logistics movements and changes proactively in the current dynamic situation. Flexi-Alerts’ threshold-based intelligent monitoring allows timely alerts to be updated to Cargo Owners without them being overwhelmed by excessive notifications.

5. Fast Connection Management

This solution would be relevant for Cargo Owners requiring critical connections to be facilitated vessel-to-vessel for transhipment containers. PSA will coordinate operations with stakeholders to facilitate critical connections.

Source: PSA Corporation Ltd.

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